The short version
- Try everything free for 14 days. No card is needed, so the trial can never turn into a surprise charge.
- Payments are not refundable, except where the law gives you a refund right and for duplicate charges, which we always refund in full.
- Cancel any time in one click. You keep access until the end of the period you paid for.
1. Try first, for free
Every new account gets a 14-day free trial of the full Service, with no payment details required. You can build and publish your site before deciding to pay. We email you before the trial ends. Nothing is charged unless you choose a plan.
2. Our refund rule
Because you can try Belacsbox fully before paying, subscription payments (monthly and yearly, first payments and renewals) are not refundable, and we do not give partial refunds for unused time when you cancel, except in the cases below.
To help you avoid an unwanted yearly renewal, we email you 30 days and 7 days before every yearly renewal with the date, the amount and a cancel link.
3. Refunds the law requires
If a law where you live gives you a right to cancel or to a refund, that right applies and this policy does not limit it. Examples:
- EU and UK consumers have a 14-day right to withdraw from a purchase. Paddle handles these requests under its Buyer Terms. Where you asked for the service to start right away, the law may let Paddle keep an amount for the days you used.
- Consumers in Canada and elsewhere may have cancellation and refund rights under local consumer-protection law, for example if required information was not given to you before you bought.
- If we stop offering the Service for reasons other than your breach of our Terms, we refund any unused prepaid time.
4. Duplicate charges
If you were charged twice for the same thing, for example two subscriptions created by mistake or the same renewal billed twice, we refund the duplicate charge in full. Just tell us.
5. Cancelling
Cancel at any time from the billing page in your account, in one click. Cancelling stops future renewals. Your plan and site stay active until the end of the period you have already paid for, then your plan does not renew. Your content stays saved for a limited time so you can export it or come back.
6. How to ask for a refund
- Email billing@belacsbox.com with the email address on your account and the date of the charge. A person replies, usually within one business day.
- Or use the link in your Paddle receipt, or go to paddle.net, to contact Paddle directly.
Approved refunds go back to the original payment method. Paddle processes them, and they normally appear within 5 to 10 business days, depending on your bank.
7. Paddle, our merchant of record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are issued by Paddle in line with this policy and Paddle's Buyer Terms. Where Paddle's terms or the law give you more rights than this policy, the greater rights apply.
Belacsbox Inc., Ontario, Canada. Questions: billing@belacsbox.com.